Austria | Manufacturing

ISS Facility Services

New data center and Managed Desktop Services

The customer


ISS Facility Services Austria, being the only company of its kind in the whole
of Austria, has a countrywide presence and a workforce of approximately
9,500. In 2006, ISS Austria achieved sales of €213 million. ISS was founded in
Denmark more than 100 years ago and services more than 125,000 businessto-
business clients worldwide. ISS is one of the largest facility services companies
in the world and employs over 460,000 staff members in more than 50
countries.

The challenge


ISS had put in place a full outsourcing arrangement for all of its IT and now it
wanted to bring some areas back under its own control, and transfer others
to a (new) service provider. Therefore there was given the task of setting up
a new data center infrastructure and transferring the infrastructure operations
and workstation supervision to S&T Austria. Furthermore S&T Austria
is taking over maintenance of the new hardware for a period of three years
and in addition will be responsible for the operation of the IT equipment of 450
workstations as well as 140 printers at 51 ISS locations throughout Austria for
the next five years.

The project


The new data center was planned and set up by S&T Austria and is now being
operated by ISS themselves. S&T Austria has been appointed to take care of
hardware maintenance for the next three years. This includes all the components
necessary for a modern data center: Network infrastructure at 16 locations,
including network management, two storage systems, virtualization and
consolidation of the server systems, back-up solution, security infrastructure,
redundant firewall and connection to 125 mobile users, citrix Farm including
applications and applications testing with HP Blade servers.

Furthermore for the next five years, S&T Austria will operate the IT equipment
of 450 workstations at ISS, as well as 140 printers at 51 locations. This comprehensive
service provision includes the servicing of the existing client environment
with defined service levels, the basic installation and launch of new
systems, the dismantling and disposal of obsolete equipment, the development
and adaptation of installation routines, as well as a complete exchange
of hardware within the contract period.

Benefit to the customer


  • state-of-the art data center
  • servicing of the existing client environment
  • hardware maintenance
Downloads
Success story